Refund & Cancellation Policy

1. Custom Software Development Projects

For all custom software, CRM/ERP systems, mobile applications, and web portals developed by Zohrion Technologies, billing is processed according to contract phases or deliverables. Initial setup fees, kickoff payments, and completed milestone payments are non-refundable once engineering resources have been allocated and work on the specific phase has commenced.

2. Standard/Subscription Service Plans

For software services billed on a monthly or annual subscription basis:

• You may request a full refund within 7 days of the initial subscription payment if no customization work, hosting deployments, or development has begun.
• After 7 days, or once setup is complete, payments are non-refundable. Subsequent renewals can be cancelled to prevent future charges, but no prorated refunds will be issued for partial terms.

3. Project Cancellations

Clients may request project cancellation by submitting a written notice at least 15 days in advance. Upon cancellation notice:

• All work completed up to the date of cancellation will be invoiced and is non-refundable.
• Any pre-allocated deposits for future, uncommenced milestones will be refunded after deducting administrative setup and licensing costs.

4. Third-Party Server & Licensing Costs

Any payments made directly for third-party services (such as AWS, Google Cloud Platform, domain registrars, external APIs, or UI templates) are subject to their respective refund and cancellation guidelines and are not eligible for refunds from Zohrion Technologies.

Billing Questions

For refund requests, invoice inquiries, or project cancellations, please contact our accounts department directly at zohriontechnologies@gmail.com.